TERMS AND CONDITIONS
Delivery is made by traceable courier UPS (United Parcel Service) and may take up to 7 working days from receipt of your order.
Standard delivery Charges:
- Order value under €100, delivery charge € 9.90
- Order value over € 100, delivery is FREE
HOW LONG WILL IT TAKE TO DELIVER MY GOODS
We aim to deliver your order within seven working days to your designated address using our courier service UPS. Please note that during holiday season, delivery may take up to 14 working days or more.
WHICH COURIER DO YOU USE
We use UPS, United Parcel Service.
Your parcel will remain with UPS for 14 days. During these days, UPS will attempt to reach you in order to be able to delivery your parcel. Then it will be sent back to our warehouse.
For parcels where UPS is not able to get in contact with the recipient and complete the delivery, Polarn O. Pyret reserves the right to charge the customer SEK 175 for service fees, return shipping and handling costs.
CAN I CHANGE A PLACED ORDER
You can request that the order should be cancelled HERE and we will do our best to prevent the order from being shipped. However it is not always possible to stop an order once it has been placed. If your order has been dispatched, you will need to return the goods (see How do I return an order)
I HAVE NOT RECEIVED A CONFIRMATION EMAIL AFTER ORDER PLACED
Please check your email settings as the email may have been sent to your spam trash folder. Also you can login to YOUR ACCOUNT and look for information there. If you do not find your email or the information at your account, please contact us HERE.
When your order is dispatched from our Warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. Your order is traceable from when it is dispatched, you can check its progress by logging into your account HERE. We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. By sending us an email to Customer Care with description of the fault we will get back to you with help as soon as possible.
If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care, which will find a good solution.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.
If an item in your order is missing, check your dispatch emails to see if it was out of stock. If out of stock occurs, we will inform you in your order dispatch mail about this. Of course if this happens no payment of this goods is withdrawn from your account The delivery note will state which items that are in part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this- please get in touch with Customer Care.
STANDARD DELIVERY UPS
Deliveries will be made within 5-7 working days after you place your order [excluding Weekends] e.g. if you order on Wednesday your goods will be delivered by the following Tuesday-Wednesday.
The cost of Standard Delivery EU is 9.90 Euro (Inc VAT) and your order will be sent via UPS, United Parcel Service. If you shop for more than 100 Euro the shipping is FREE. Order tracking is available for UPS deliveries; ordertracking can be made if you log on to your account.
Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.
If you are not around to take delivery of your parcel, the carrier will try to deliver it two more times, and then he will leave a card telling you how you can pick it up. Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
CUSTOMS AND IMPORT COST
No customs or import duties are charged since we for now only ship within the EU. The price you pay /and that is shown on our site includes Swedish VAT, and that VAT is the one that you have to pay.
OUR RETURN POLICY
In addition to the Distance Selling Regulations, you can return any item within 3 weeks (21 days) of receipt for a refund of that item.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Returns that are not connected to a faulty item will be charged with the cost for postal fees, 9.90 Euros. For returning an item, you need to use a return label. To receive a return label you have to contact us HERE. Please comment that you have a faulty item or you want to return the goods because of a different cause. We recommend you obtain proof of posting. Our returns address is:
Polarn O. Pyret AB
c/ o DSV Solutions AB
504 94 Borås
We also accept cancelled orders under the Distance Selling Regulations.
HOW DO I RETURN AN ITEM
We provide the following Returns service. From receipt, you have 21 days to decide if you want to return any item (this includes all sale items) within your order. For returning an item, you need to use a return label. To receive a UPS return label you have to contact us HERE. Describe the return cause and note your ORDER NUMBER.
We will then mail you an email with information. This mail will give you the